Last updated: September 28, 2026
This Privacy Policy explains how Dongguan Heyi Packaging Industrial Co., Ltd. (“we”, “us”, “our”) collects, uses and protects personal information when you visit https://heyicustombags.com (the “Website”).
1. Who We Are
Dongguan Heyi Packaging Industrial Co., Ltd., Building 1, No. 7 Linlian Road, Lincun, Tangxia Town, Dongguan, Guangdong 523710, China. Email: dony@heyipackage.com.
2. Information We Collect
- Information you give us: when you submit a quote request or contact form, we collect your name, company, email address, country, product requirements, any files you upload and your message.
- Order information: if you place an order, we collect the billing and shipping details needed to process and deliver it.
- Technical information: like most websites, our server records basic data such as IP address, browser type and pages visited, for security and to keep the Website working.
- Cookies: see Section 5.
3. How We Use Your Information
- To reply to your enquiries and prepare quotes, samples and orders
- To communicate with you about your order or project
- To improve the Website and our services
- To protect the Website against fraud, spam and abuse
- To comply with legal obligations
We do not sell your personal information.
4. Legal Basis (EU/UK visitors)
We process personal data to take steps at your request before entering into a contract (quotes and orders), for our legitimate interests in running and securing our business, with your consent (for non-essential cookies), and where required by law.
5. Cookies
The Website uses essential cookies needed for it to function (for example, shopping cart and security cookies). With your consent, we may also use analytics cookies to understand how visitors use the Website. You can accept, reject or customise non-essential cookies through the cookie banner at any time.
6. Sharing Your Information
We share personal information only with service providers who help us run the Website and our business — such as our web hosting provider, email service providers, payment processors and shipping/logistics partners — and only as needed to provide their services. We may also disclose information when required by law.
7. International Transfers
The Website is hosted on servers in the United States, and our team is based in China and Vietnam. Your information may therefore be transferred to and processed in countries outside your own. We take reasonable steps to protect it wherever it is processed.
8. How Long We Keep Your Information
We keep enquiry and order information for as long as needed to respond to you, fulfil orders and meet legal, accounting and tax requirements, and then delete or anonymise it.
9. Your Rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to processing, to data portability, and to withdraw consent at any time. To make a request, email dony@heyipackage.com. EU/UK residents may also complain to their local data protection authority.
10. Security
We use reasonable technical and organisational measures, including SSL encryption, to protect your information. No method of transmission over the internet is 100% secure.
11. Children
The Website is intended for business customers and is not directed at children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
13. Contact Us
Questions about this Privacy Policy? Email dony@heyipackage.com.