Frequently Asked Questions
Everything you need to know about ordering custom bags from us.
Ordering
What is your minimum order quantity (MOQ)?
Our MOQ is 5,000 pieces per size and print design. We work with brands, retailers, distributors and wholesalers who order in volume, which is how we keep factory-direct pricing and consistent print quality. Send us your bag type, size, material and quantity and we will quote within 24 hours.
How do I get a quote?
Use our quote form and tell us the bag type, size, material, quantity and printing. We usually reply within 24 hours.
What payment methods do you accept?
We mainly accept T/T bank transfer. Please contact us to discuss payment terms for your order.
Samples
Can I get a sample before ordering?
Yes. We can send stock samples to check material and quality, and make custom printed samples for approval before mass production.
How long does sampling take?
We provide fast samples after artwork approval.
Production
How long does production take?
Mass production typically takes 15–25 days after sample approval, depending on quantity and specifications.
Design
Do you help with design?
Yes. Our in-house design team can prepare print-ready artwork and dielines from your logo and ideas.
What artwork file formats do you accept?
Vector files (AI, PDF or EPS) work best. We can also work with high-resolution PSD, PNG or JPG files.
Can you match Pantone colors?
Yes. We print with Pantone color matching and can provide a printed proof for approval.
Materials
What materials can you use?
Common structures include PET/PE, BOPP/CPP, kraft paper/PE, PET/AL/PE (foil), matte films, recyclable mono-PE, compostable films and glassine paper. We will recommend the right structure for your product.
Are your bags food-safe?
We use food-grade materials for food packaging. Tell us your product and storage conditions so we can recommend a suitable barrier structure.
Do you offer eco-friendly options?
Yes — recyclable mono-material pouches, compostable bags and mailers, recycled-content (GRS) bags and glassine paper bags.
Shipping
Do you ship internationally?
Yes. We ship worldwide by sea, air or express from Shenzhen and Guangzhou ports, and can work with your own forwarder.
Quality
What certifications do you have?
Our factory holds ISO 9001, ISO 14001 and GRS (Global Recycled Standard) certifications. Our products are also tested to EU RoHS and REACH (SVHC) requirements by CTI. Certificates and test reports are available on request.
Still have questions? Contact us — we reply within 24 hours.